Value Greenslips FAQ:

How can I pay for the greenslip?

The payment for the greenslip can be made online through our website using any VISA or Master Card or with a PayPal account or BPAY. We do not accept payments through AMEX or at Australia Post.

If you do not wish to pay online for your greenslip, you can choose the direct deposit payment option in order to make a direct deposit in to our Bank Account (details are listed on our website)

The payments cannot be made in instalments. The full price of the greenslip needs to be paid before we can process the greenslip.

Have I paid twice for the greenslip?

After the payment is made online for a greenslip, we send you an email notification with the receipt ID to acknowledge the greenslip payment. You may receive two emails regarding the greenslip payment as our greenslip payment gateway partners may send you their dedicated email too. So when a greenslip payment is made online, one email is sent from us and the other from St. George bank or PayPal. This does not mean that the payment has been made twice. These are two different emails sent to acknowledge the same payment.

When do I get the tax invoice of the greenslip for tax purposes?

If you have paid for a greenslip for a business, you will receive by email the greenslip and that is the Tax Invoice we can also send you a Company Tax Invoice for a greenslip that was processed.

If you do not receive a copy of the greenslip, and require one, please Click here to Contact us

How long does it take for the greenslip to be processed?

After we receive the payments from you, we will process your greenslip within one business hour and it should then become activated with the RTA. In the case that you see that the RTA does not have your greenslip activated, please Click here to Contact us

Your vehicle may not be eligible for online registration:

• If your vehicle has not been registered for more than 90 days.
• If you have a brand new vehicle.
• If you have bought the vehicle from someone else.
• you have a Primary Producer’s vehicle, you may have to take a copy of the Primary Producers certificate to the RTA for registration renewal.

There may be other reasons as to why your vehicle is not eligible for online registration. Please ring the RTA on 132213 for any registration queries. In all the above cases you will have to visit the RTA in person, with a hard copy of the greenslip, for the registration renewal.

Why choose a Value Greenslips CTP greenslip insurance?

There are various reasons for selecting Value Greenslips CTP greenslip insurance:

• We are Australia's No. 1 Online CTP Greenslip Agent for a number of insurance companies, so we have the ability to compare, and send possibly a much better priced quote to our clients.
• We have excellent customer service.
• We process the greenslips within 1 business hour.
• We have easy payment options. No paper work involved and the greenslip is electronically sent to the RTA.
• We have introduced ValueRewardsTM Card which will provide more value to our customers.
• Greenslip policies include ‘At fault driver cover’ for most vehicle types by our insurers.
• We have a user friendly website, so it is very easy to get a quote, complete the quote and make the payment.

What does the Value Greenslips quoted greenslip include?

The greenslip quote sent by Value Greenslips includes the base premium, MCIS levies and GST. It also includes ‘Driver at Fault Cover’ for eligible vehicle classes for customers.

How does the process of obtaining your Value Greenslips CTP greenslip work?

The process involves the following steps:

1. If you want a greenslip quote for your vehicle, visit our website and input the details into the greenslips quote calculator and the cheapest possible greenslip quote that we have will be given to you instantly and will also be sent to you in an email.
2. If you are happy with the greenslip quote, and wish to proceed with it, you can do so as per the instructions in the email that we sent to you.
3. When you click on the link provided in the email you will need to enter your Value Greenslips quote number beginning with VGS into the ‘Pay for Your CTP Greenslip’ field and then input your vehicle and personal details. Once you agree to terms and conditions and click to proceed, you will be taken to the payment page .The payments can be made using any VISA, Master Card or a PayPal account or BPAY. If you do not wish to pay online, you can complete the details online and then make payment by Direct Deposit. Please contact us via email for the banking details.
4. An email notification with the receipt ID will be sent to you, to acknowledge the payment made for the greenslip online. You can also print a copy of the receipt if you wish to do so. If you have paid in the bank, fax us or email us the receipt number and amount deposited of the transaction.
5. After we receive the payment for the greenslip, we will process the policy within one business hour, after which it should become activated with RTA. We will send you another email confirming that the greenslip has been processed. After you receive this email from us you can go ahead with your registration renewal.

Why have I been asked to pay extra over my original greenslip quote?

Please be aware that quoted prices may change within the period of your quote. This is due to Insurers' prices changing continually throughout the year.

It is possible that you may receive a quote, and then a few hours later the price may change before you have purchased your CTP Greenslip.

Despite our best efforts to update your quote before you pay for your CTP Greenslips, there will be occasions when you will be asked to pay an additional amount. This can be due to differences in the timing of the prices changes on the Insurers' system and Value Greenslips receiving notification from the Insurers.

Given that there is a statutory requirement that CTP Greenslips can only be sold for the authorised amount as published, you will be asked to pay the additional amount before your CTP can be processed.

Before making payment for your greenslip you can check that the quoted price is correct and current by Contacting us

You can also see our Terms and Conditions if you want more information about price changes.

How do I know which Insurance company my greenslip policy is with?

If you would like to know which insurance company the greenslip policy is with before you proceed with the quote, you can Click here to Contact us

How long the greenslip quote is valid for?

The greenslip quote is valid for 30 days from the Rego due date or three months from the date you received the quote whichever is shorter.

Please be aware that quoted prices may change within the period of your quote, before proceeding to pay you can check that your quoted price is still valid by Clicking here

Can I get a greenslip for a brand new vehicle?

Yes, we do greenslip Insurance for new vehicles which have not been registered before. Please Click here to Contact us for further details.

Where do I find the ‘Billing Number’?

Your RTA Billing Number can be found on your "Certificate of Registration" in the following places:

• On the right-hand side in the yellow section under the "Due Date",
• At the top left-hand side under "Payment Methods"
• On the very bottom line of the paper. You should find 3 separate numbers on that line. The Billing Number is the middle number and has a length of 7 or 8 digits
• If you do not have the Rego papers you will find the billing number on the ‘Transfer papers’.
• Check the very bottom line of the paper. You should find 3 separate numbers. The Billing Number is the middle number and has a length of 7 or 8 digits.

If you do not have the above mentioned papers you may be able to get the billing number from the previous year’s greenslip policy.

If you are unable to track where the billing number is you can fax your rego papers to (02) 8088 1271. We will update the billing number for you. Please include your quote number beginning with VGS before faxing the papers.

If you do not have any papers with you, the billing number field can be updated with just 9999999.

Please Note: We do not need the billing number to process the greenslip policy. We need the billing number to confirm from our end if your vehicle greenslip has been activated with the RTA.

Can I purchase a 6 month greenslip?

Yes you can purchase a greenslip for 6 months. However a 6 month greenslip will not be accepted by the RTA if any or all of the following apply:

• If your vehicle is not registered for more than 21 days.
• If you have a new vehicle that is not registered at all.
• If you do not have a Plate number/ Rego number.

What happens when I have already paid for the greenslip, but it has not been processed or activated with RTA?

There may be a few different reasons why a greenslip could not get processed.

These include:

• If the information provided to us regarding the zero demerits status on the driver’s licence does not match with the information on the RTA website.
• If a 6 months greenslip has already been taken for a vehicle on which registration is overdue for more than 21 days.
• If a 6 month greenslip has already been taken for a vehicle that is new, or has been bought from someone else or has not been last registered in NSW.
• If any other vehicle or personal details have been provided incorrectly.

In all the above mentioned cases the greenslip quote may change and someone will contact you to resolve the issue.

There are two resolutions to this. One is to pay the extra money if the correct quote is more than the quote sent initially. If the extra money is paid, the greenslip will then be processed and hence activated with RTA.

If you do not wish to purchase a greenslip from us after you have already paid the money, your money will be fully refunded. This applies only if the vehicle is not registered at RTA with our issued greenslip.

What if the youngest driver does not have a license? Is he/she covered by the policy?

Yes, we have quotes for all types of drivers. However the quotes and policies will vary depending on the driver’s age and other factors.

If a Learner Driver is expected to obtain, their Provisional Permit i.e. P-Plates within the period of cover they will need to be included on the policy as the youngest driver.

What if I have a fleet of vehicles? Do I still need to get a quote online individually for all vehicles?

• Value Greenslips offers fleet services to businesses with 5 or more vehicles.
• You can send us via fax 80881271 or email your registration papers and we will then process a quote for you manually.
• This quote will then be emailed to you with a fleet ID number with our bank details, whereby you can pay using direct deposit.
• Within one business hour of confirming payment your greenslip will be processed and sent automatically to the RTA.

If your company has 5 or more vehicles and you wish to speak to our fleet manager please Click here to Contact us

What if I have made a mistake when providing the details and realise it later?

If you feel that you have provided incorrect details to us, you can email us the correct details by Clicking here Please include your quote number beginning with VGS or call us and let us know the correct details.

What do I do if my VIN number is not 17 digits long?

If your VIN number is not 17 digits long all you need to do is enter your VIN number and then complete the 17 digits with asterisks (*).

What is a ValueRewardTM Card?

ValueRewardsTM Card is a customer loyalty program offered (at a cost of $27.50) to Value Greenslips customers who purchase greenlips with us. ValueRewardsTM Card gives you access to a wide range of exclusive benefits and services. For more information please visit the ValueRewardsTM Card website www.valuerewardscard.com.au

If I have a heavy vehicle which has been brown slipped, can I have a 6 month greenslip?

Yes, any heavy vehicle over 4.5 tonnes which is 3 months or more out of registration may purchase a 6 month greenslip.

If my registration is cancelled do I get a greenslip refund?

Normally when a registration is cancelled with the RTA, greenslips are refunded on a pro rata basis, less a small administration fee.

We can organise a refund once you have faxed (02) 8088 1271 or emailed us by Clicking here & sending a copy of the ‘Confirmation of Cancelled Registration’ letter from the RTA.